FA: External Partnerships
FA Description
The purpose of EXP is to build positive and respectful relationships with external partners to ensure appropriate involvement at all stages of the Games planning and engagement process.
EXP wants to enable our partners to lead and deliver on initiatives that support the overall success of the Games, broaden awareness and education about the Games and their impact.
Position Summary
The EXP Events Supervisor will help to ensure a seamless guest experience across a range of events, managing other volunteers, working with external partners (venues, contractors and Invictus staff members) and ultimately providing a meaningful and positive end-to-end experience for our partners and guests. The EXP Events Supervisor will actively promote our Games agenda by sharing information, building relationships, promoting Games activities, being brand ambassadors and providing white glove, VIP customer service to our partners and guests. EXP Events Supervisors will help with the set-up, execution and tear-down of external events, at Games venues and others as required.
Key Skill/ Area of Experience: Event Management
Tasks
- Directing and managing volunteers during set-up and execution of external events
- Liaising with external partners to coordinate set-up and execution of external events
- Coordinating with Invictus Games Toronto 2017 staff on event planning, execution and management of volunteers and partners
- Other tasks as required
Tasks
STREET TEAM
- Promotional activities as necessary (greeters, onsite ambassadors, directional, ushers, crowd hype, etc.)
- Distributing Invictus Games Toronto 2017 materials (swag, education, games collateral) and educating guests about the Games and their impact
- White-glove/concierge style service for premium events as necessary
- Event coordination tasks as required, including shipping, site inspections, brand installations etc.
- Other tasks as required
Key Skill/ Area of Experience: Customer Service
Tasks
- Creating enthusiasm for the Games and our competitors at events as necessary
- Acting as Invictus Games Toronto 2017 ambassadors at external events (relaying Games overview, background and historical information, opportunities and up-to-date Games schedules)
- Adapting to shifting onsite environment environments (changing roles based on crowd dynamics)
- Ensuring all guests receive the highest possible level of care throughout each event
- Growing the Invictus Games Toronto 2017 network by capturing guest information and relaying follow-on opportunities