FA Description
At Games time, The Games Operations Planning (GOP) team will be responsible for ensuring that The 2017 Invictus Games has the systems and processes in place to allow for communication, escalation and resolution of any issues that arise. This will be achieved through the development of a clear and concise command, coordination and communication framework and the establishment and operation of an integrated Main Operations Centre (MOC).
Position Summary
The MOC Supervisor will be responsible for assisting in the Management of the MOC during Games time through the incident management system, specifically around the resolution of issues logged. In addition to receiving and logging issues as they come in, ensuring that these issues are escalated to the appropriated parties and resolved in a timely fashion the incumbent will be responsible for following up on issues left unresolved and ensuring their resolution is noted. The supervisor will be charged with the daily distribution of reports and mass communications as they are required.
Key Skill/ Area of Experience: Project Management
Training and Development
Tasks
- Pre-Games the incumbent will assist in the delivery of Table Top Exercises focused on incident response to Staff and Volunteers of varying levels across the Organization.
- Participating in train-the-trainer sessions on the use of Incident Management Systems and Software
Key Skill/ Area of Experience: Project Management
Tasks
- At Games time, the receipt of incoming entries on the incident management system, logging these issues and ensuring the appropriate parties are promptly informed and the issue is responded to and resolved in a timely manner.
- Consolidation of end of day reports coming into the MOC from across the Games theatre into one report that is disseminated to required stakeholders.
- The dissemination of mass communications across the Games Theatre to appropriate parties and follow up on responses from these parties.